We Stand Behind Our Products
Eyce silicone pipes are rugged, durable, and designed for the most epic of smoke sessions. If your piece has any issues within the first 30 days of purchase, we'll replace it no questions asked. Yes, that’s right, we’ll even replace broken glass. Our mission is to provide you with the last pipe you will ever need to own. We have worked hard designing our products, and we appreciate our customers; our warranty programs are how we protect them both.
We have 2 levels of warranties at Eyce. Our Promise is our 30 day guarantee against manufacture defect and this warranty covers our entire product line including clothing and accessories from the day you purchase your item. Our second level is our famous Free Lifetime Warranty. The Eyce Lifetime Warranty covers the products in our Icon Collection only. This includes our Spoon, Shorty, Hammer, Collector, Beaker, Mini Beaker, Rig II, Sidecar, and Eyce Mold 2.0. The Eyce Lifetime Warranty is the only warranty of its kind in our industry.
- Within 30 days: Free exchange + shipping/handling for a color/style change. Product must be unused and in its original packaging.
- After 30 days: No returns or exchanges accepted.
RETURNS FOR REFUND
- Within 30 days: No questions asked refund upon return. Product must be unused and in its original packaging.