At Eyce, we stand behind our products. We offer a $3 Lifetime Warranty against manufacture defects on all silicone and plastic parts. We have worked hard designing our products, and we appreciate our customers; our warranty program is how we protect them both.
This warranty program lasts for the lifetime of your Eyce tobacco products, the program covers all silicone and plastic parts and only applies to types of manufacturing defects or failure. The warranty program does not cover product that is lost, stolen, burnt, dropped, shattered, sat on, chewed up by your pet or any other damages that is caused by the consumer. Metal and/or glass parts are not covered by warranty, only plastic and silicone parts. You can complete this registration anytime, and then your product is protected for life!
Learn more about how to process a claim.
- Returns and Warranty
EYCE features rapid order processing with same day shipping for orders placed Monday – Friday before 2:30pm EST (1:00pm for orders shipping to Canada).
All packages are discrete, unmarked, and delivered from Eyce LLC fulfillment centers. We ship using FedEx, USPS, and Canada Post carriers. You will be prompted at check out to choose the carrier and service that best suits your shipping needs.
International shipping varies depending on location.
We offer a 30 Day 100% Satisfaction Guaranteed Return Policy on all products. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Customer is obligated to pay all shipping charges associated with returns.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Your product is eligible for a Lifetime Warranty! You will be protected for life against manufacture defects. There is a $3 registration fee and you can register your product anytime.
Each silicone silhouette is an all in 1 travel unit, complete with tool holders and hidden jars, making it easy to keep your kit all in one place.
Made only with 100% platinum curing agents, our silicone is designed to last you a lifetime.
Easy to Clean
Intuitive designs combined with durable silicone, make all of our products easy to clean. #dishwashersafe