Help Center

• After your order has shipped, you’ll receive a shipping confirmation email with tracking information. Please allow 24-48 hours for tracking information to update after your initial notification. 
  
  
• You can also track your orders through your user account. Simply login here and you’ll be able to view all current and pasts orders.

• We ship both locally and worldwide. Shipping costs and speeds vary by shipping destinations - real time quotes are provided at checkout.

• Orders from Eyce are shipped in discreet, logo free packaging.

• Eyce features rapid order processing with same day shipping for orders placed Monday through Friday before 2:30 PST. (1:00pm for orders shipping to Canada)
  
  
• Shipping time might vary depending on location, shipment method and other factors.
  
  
• FedEx Arrival Times:
  FedEx Ground/Home Delivery - 2 to 5 business days (within the continental US)
  FedEx Express Saver - 3 business days
  FedEx 2 Day - 2 business days
  FedEx Standard Overnight - next business day by 3pm (to most non-rural areas)
  FedEx Priority Overnight - next business day by 10:30am (to most non-rural areas)
  
  
• USPS Arrival Times (transit times are estimated and cannot be guaranteed): 
  USPS First Class Mail - 2 to 6 business days
  USPS Priority Mail - 1 to 3 business days
  USPS Express Mail - 1 to 2 business days
  
  
• UPS Arrival Times
  UPS Standard - 2 to 7 business days
  UPS Expedited - 2 business days
  UPS Express Saver - overnight delivery by 12:30pm (to most non-rural areas)
  UPS Express - overnight delivery by 10:30am (to most non-rural areas)
  UPS Express Early AM - overnight delivery by 8:30 am (to most non-rural areas)

• FedEx does not automatically deliver on the weekend but a Saturday Delivery option may be available for your location upon request only.
  
  
• For Saturday deliveries, an additional $17 charge applies - please contact us for assistance in placing your order.

• Orders over $48  will have free shipping within the United States

• Orders under $48 or outside of the United States will have shipping costs calculated at checkout with real time rates.

• Shipping is available through USPS and FedEx for most international customers.
  
  

• Orders ship discreetly and well packaged allowing you to feel confident that your order will arrive to your international destination safely. 
  
  

• International customers are responsible for any and all Customs and Duty Fees. EYCE is not responsible for these fees and will not pay Duty charges. These charges are at the discretion of your country and are the sole responsibility of the buyer. 
  
  

• Import fees and taxes are not included in your order total. You may check with your country’s Customs Office to determine what these additional costs will be, prior to making your purchase. 
  
  

• All prices and transactions are in USD. You may be assessed currency conversion or other fees associated with this transaction by your bank or credit card issuer if your card’s currency is anything other than USD. 
  
  

• EYCE is not responsible for any orders that are held up by Customs in either the US or the buyer’s country

• FedEx cannot deliver to a P.O. Box
  
  

• Butane must be shipped with FedEx Ground. Butane cannot be shipped to a P.O. Box address or shipped via Air/Express methods.

Before placing an order through our store, we recommend carefully researching the product you intend to purchase. Any return/exchange must be unused and in brand new condition. If you would like any additional information about a product before making a purchase, please contact us; we have a team of friendly, experienced, and very knowledgeable Service Representatives standing by who are happy to help you find the perfect product.

• Any return must be unused and in brand new condition. 
  
  
• We offer a 30 Day 100% Satisfaction Guaranteed Return Policy on all products. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.
   
• Customer is obligated to pay all shipping charges associated with returns. 
  
  
• All returns must include a Return Authorization (RA) number which can be acquired by calling us at 1-800-980-EYCE (3923) or emailing us at info@eycemolds.com
  
  
• If a customer returns merchandise that does not meet conditions of the 30 Day Return Policy, it will be sent back to the customer at their expense. 
  
  
• Products are not eligible for return or exchange after 30 days.

• Email info@eycemolds.com to request an RA#
  
  
• Include a copy of your proof of purchase
  
  
• Include RA# received by our customer service staff
  
  
• Ship your item to the address provided by your customer service staff member.

• Returns for international orders are handled on a case-by-case basis. Because of the rise of shipping costs, customs fees, and taxes we do our best to accommodate such requests within our discretion, though always with customer satisfaction in mind.

Cleaning your Eyce Silicone is simple and easy. We recommend cleaning your product with Eyce Silicone Cleaner - the only cleaner engineered specifically for silicone. Regular cleaning of your silicone product helps keep your product operating at its best and can extend the life of your product. Check out our full guide on how to clean your silicone here. 

We do not recommend using rubbing alcohol to clean your silicone products. Rubbing alcohol is caustic and reacts negatively with silicone. It may cause discoloration and will slowly wear down your silicone over time.

• Within 1 year of purchase: 1 Time Free Replacement for glass or metal and Free Replacement for silicone parts for any kind of damage or defect. Break it, tear it, burn it, we'll replace it. 
  
  
• After 1 year of purchase: Free replacement for silicone parts for any kind of manufacturer’s defect.
   
• ICON Collection silicone products only. Click here to see the line of products covered by our famous warranty.
  
  
• Shipping/handling fees may apply and vary depending on location.

• If your product was purchased from eycemolds.com, there’s no need to register your product. Upon purchase, we automatically enroll you in our Lifetime Warranty Program. 
  
  
• If you purchased your product from an authorized dealer, you must register your product within 30 days of purchase. Proof of purchase is required to complete your registration. You can register a product here.

• To file a warranty claim you must have a registration number. Your registration number is received after filling out your Lifetime Registration within 30 days of purchase. Or if you purchased directly from eycemolds.com, your order number will be your registration number. 
  
  
• Warranty claims need to be filed online using our online warranty claim form which can be found here.

• If your product isn’t covered by our Lifetime Warranty we sell a large variety of accessories and replacements at eycemolds.com.

A spoon pipe is one of the most common types of smoking pipes. It’s often the first pipe many smokers purchase when creating their collection. The Eyce Spoon consists of the glass bowl (where the material will go), a carb (allowing you to control the smoke that builds up in the chamber), a stem, and mouthpiece. 

One hitters are one of the simplest and most intuitive pipes to operate - and the Eyce Shorty is no exception. It’s a straight, silicone cylinder featuring a glass bowl on one end where dry material is placed and a mouthpiece on the opposite end. Being the smallest, most compact product in the Icon Collection, the Eyce Shorty is one of the most reliable and easy to maintain pipes.

The redesigned silicone Eyce Rig II is a revolutionary product for the wax and/or oil (concentrate) smoker on the go. The Eyce Rig II functions like many glass rigs that you may be more familiar with, but has the added benefit of insane durability.

Our largest silicone water pipe, the Eyce Beaker, may seem like a complicated smoking product for those who have never used a bong, but once you understand the individual components of the Beaker, and how they work together, you’ll realize just how easy it is to use.

Our Mini Beaker functions a lot like it's larger silicone water pipe sibling, the Eyce Beaker, but in a compact, portable size.

A nectar collector is a smoking device used for consuming oil and wax concentrates. Our uniquely built silicone Eyce Collector is made up of three sections – the platinum cured silicone body, the percolated water filtration, and a titanium nozzle. The three pieces all come apart for easy cleaning. You can also remove the middle section (where the percolated water filtration lies), turning the Eyce Collector into a dry "honey straw", for on-the-go use. Check out the Eyce Collector video on our product page.

The Eyce Hammer is our version of a bubbler water pipe. A bubbler is a hybrid of a water pipe and a hand pipe - featuring a water chamber and an elongated mouthpiece. Like the Eyce Hammer, silicone bubbler pipes tend to be smaller in size and require less water than larger water pipes making them a convenient portable alternative.

The Eyce Sidecar functions like many rigs, with the added benefit of unique features that are important to acknowledge. The silicone sidecar dab rig features a completely adjustable neck and mouthpiece allowing you to set up your silicone rig in a way that is most comfortable. The Eyce Sidecar also features a unique honeycomb filtration system, meaning when you add water to the piece, you’ll enjoy consistent smooth rips.

The Eyce Mold 2.0 is an innovative and awesome DYI kit to mold a water pipe from ice. In just a few simple prep steps and a couple hours of freeze time, you can create a reusable, super chilly, water pipe guaranteed to slap. We promise your friends will be blown away.  

The Eyce Peak Attachment is a great silicone alternative to the standard glass of the Puffco Peak product. The silicone peak attachment is simple to use, with just a few minor modifications from using a typical glass piece.

• We do! For all wholesale inquiries please fill out our Become a Dealer application. Once we have your information, a dedicated sales representative in your area will be in contact to go over pricing and in store display opportunities.