Returns and Exchange Policy
Before placing an order through our store, we recommend carefully researching the product you intend to purchase. Any return/exchange must be unused and in brand new condition. If you would like any additional information about a product before making a purchase, please contact us; we have a team of friendly, experienced, and very knowledgeable Service Representatives standing by who are happy to help you find the perfect product.
Our return policy is listed below; please read thoroughly, and contact us if you have any questions.
ORDERS RETURNED WITHIN 30 DAYS
We offer a 30 Day 100% Satisfaction Guaranteed Return Policy on all products. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Customer is obligated to pay all shipping charges associated with returns.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Return must include a Return Authorization (RA) number which can be acquired by calling us at 1-(800)-980-EYCE (3923) or emailing us at firstname.lastname@example.org.
You must have an authorized RA number for all returns or exchanges. This will ensure proper processing of your item(s). We are not responsible for items sent to us without an RA number. The RA number must be written on all sides of the packaging that the returned item is being shipped in. If you have any further questions, please contact us by phone at 1-(800)-980-EYCE (3923) or email at email@example.com.
You must have a proof of purchase (online order number) for all returns and/or exchanges. This policy does not apply to in store purchases and can only be redeemed directly through orders placed on Eyce's website (eycemolds.com), not through a retail store or any other online retailer. This policy does not apply to sale items, all items sold at a discount are final.
Customer will be obligated to pay all shipping charges related to exchanges, returns, and warranty if any are provided.
When returning or exchanging a product by mail, we recommend that you ship your package with a carrier that can provide tracking and insurance. Eyce is not responsible for packages lost in transit without proof of tracking.
Eyce is not responsible for items going out of stock. As a result, we may not be able to make requested exchanges. If this is the case, we will refund your form of payment for the purchase amount.
If you have any further questions, please contact us by phone at 1-(800)-980-EYCE (3923) or email at firstname.lastname@example.org.
To return or exchange an order by mail:
- Email email@example.com to request an RA#
- Include a copy of your proof of purchase.
- Include RA# received by our customer service staff.
- Ship your item to the address provided by your customer service staff member.
If a customer returns merchandise that does not meet conditions of the 30 Day Return Policy, it will be sent back to the customer at their expense.
ORDERS RETURNED AFTER 30 DAYS
Products are not eligible for return or exchange after thirty (30) days.
FOREIGN COUNTRY RETURN POLICY
Our foreign return/exchange policy is implemented on a case-by-case basis. Because of the rise of shipping costs, customs fees, and taxes, we do our best to accommodate such requests within our discretion, though always with customer satisfaction in mind.
Eyce reserves the right to amend this Return Policy at any time by posting the amended terms on this page. As well, Eyce and its affiliates reserve the right to refuse a return for any reason.
Questions? Visit Our FAQs and User Guides, or Contact Us!