What is covered by the Manufacturer's Warranty?
The Eyce Manufacturer’s Warranty covers any kind of manufacturer’s defect within 1 year of purchase. All smoking products and smoking accessories are backed by the 1 year manufacturer’s warranty.
Within 1 Year of Purchase: Free replacement for silicone, glass or metal parts for any kind of manufacturer’s defect.
Shipping and handling fees may apply and vary depending on location.
MANUFACTURER’S WARRANTY DOES NOT COVER CLOTHING, LIFESTYLE ACCESSORIES, OR ITEMS THAT ARE LOST OR STOLEN.
READ OUR COMPLETE WARRANTY DETAILS AND POLICIES HERE.
Within 30 days: Free exchange + shipping/ahndling for a color/style change. Product must be unused and in its original packaging.
After 30 days: No returns or exchanges accepted
Within 30 days: No questions asked, refund upon return. Product must be unused and in it’s original packaging.
NOTICE: EYCE RESERVES THE RIGHT TO AMEND THIS WARRANTY POLICY AT ANY TIME BY POSTING THE AMENDED TERMS ON THIS PAGE. AS WELL, EYCE AND ITS AFFILIATES RESERVE THE RIGHT TO REFUSE A WARRANTY FOR ANY REASON. OUR WARRANTY PROGRAM IS DESIGNED TO PROTECT YOU AGAINST ACCIDENTAL OCCURRENCES AND MANUFACTURES DEFECTS. EYCE WILL DO ITS BEST DUE DILIGENCE TO DECIDE IF YOUR PRODUCT WAS DAMAGED INTENTIONALLY, PRODUCTS DAMAGED INTENTIONALLY WILL NOT BE COVERED BY WARRANTY. EYCE ALSO RESERVES THE RIGHT TO CHARGE VARIOUS SHIPPING AND HANDLING FEES DEPENDING ON THE SCENARIO AND THE NUMBER OF CLAIMS FILED BY THE SAME CUSTOMER. WHEN A CUSTOMER REPEATEDLY FILES WARRANTY CLAIMS FOR THE SAME ISSUE, THE HANDLING CHARGES MAY INCREASE.
For more information, please visit our Warranty Policy page or Contact Us directly with any further questions.