LIFETIME WARRANTY POLICY DETAILS

Our warranty program is designed to protect you against accidental occurrences. Eyce will do its best due diligence to decide if your product was damaged intentionally, products damaged intentionally will not be covered by warranty.

You must register your Eyce product within 30 days of purchase for warranty to apply. Proof of purchase is required. Your product is automatically registered if you placed your order through eycemolds.com. If you purchased your product from an authorized Eyce retailer, Register Here! Warranty only available for authentic Eyce products. 

The Details of the Eyce Lifetime Warranty

  • Within 1 year of purchase: 1 Time Free Replacement for glass or metal and Unlimited Free Replacement for silicone parts for any kind of damage or defect.
  • After 1 year of purchase: Unlimited Free replacement for silicone parts for any kind of damage or defect.
  • Shipping/handling fees apply and vary depending on location.

Purchases from eycemolds.com:
All products purchased directly on eycemolds.com are automatically covered by our lifetime guarantee. No registration necessary.  Click here to File a Warranty Claim.

Purchases from an authorized Eyce dealer:
Products purchased from an authorized Eyce dealer must be registered within 30 days of purchase or you aren't covered, period. Proof of purchase is required.  Click here to Complete a Product Registration.

Products must be registered separately. Lifetime Warranty last for the lifetime the product is available in the market. Warranty does not cover lost or stolen items. Products must be registered separately. Lifetime Warranty last for the lifetime the product is available in the market. Warranty does not cover lost or stolen items. Eyce will do its best due diligence to decide if your product was damaged intentionally, products damaged intentionally will not be covered by warranty. Lifetime Warranty does not cover accessories purchased separately, clothing, or lifestyle accessories. Warranty only applies to core products (products covered by warranty listed below), warranty does not apply to accessories or replacement parts purchased separately. 

Core products covered by Eyce Lifetime Warranty 

  • Eyce Spoon
  • Eyce Hammer
  • Eyce Rig II
  • Eyce Sidecar
  • Eyce Beaker
  • Eyce Shorty
  • Eyce Collector
  • Eyce Mold 2.0

Accessories purchased separately are not covered by our Lifetime Warranty. They are however covered by our 30 Day Guarantee. 
 

Warranty Claims

Customer is obligated to pay all shipping charges associated with warranties.

Click here to File a Warranty Claim. 

You must have a registration number for all warranty claims. This number was provided to you by email when you completed your warranty registration, or is your eycemolds.com order number. This will ensure proper processing of your item(s). We are not responsible for items sent to us without an RA number. If you have any further questions, please contact us by phone at 1-(800)-980-EYCE (3923) or email at info@eycemolds.com.

You must have a proof of registration (online order number) for all warranties. 

Customer will be obligated to pay all shipping charges related to exchanges, returns, and warranty if any are provided.

When returning a warrantied product by mail, we recommend that you ship your package with a carrier that can provide tracking and insurance. Eyce is not responsible for packages lost in transit without proof of tracking.

Eyce is not responsible for items going out of stock or being discontinued. As a result, we may not be able to make requested exchanges. 

If you have any further questions, please contact us by phone at 1-(800)-980-EYCE (3923) or email at info@eycemolds.com.

To return a product for warranty by mail:

  • Include a copy of your proof of purchase. 

Ship your package to:

Warranty Department
359 Van Ness Way
Torrance, CA 90501
 

If a customer returns merchandise that does not meet conditions of the Lifetime Warranty Policy, it will be sent back to the customer at their expense.

  

FOREIGN COUNTRY RETURN POLICY

Our foreign warranty policy is implemented on a case-by-case basis. Because of the rise of shipping costs, customs fees, and taxes, we do our best to accommodate such requests within our discretion, though always with customer satisfaction in mind.

 

NOTICE

Eyce reserves the right to amend this Warranty Policy at any time by posting the amended terms on this page. As well, Eyce and its affiliates reserve the right to refuse a warranty for any reason. Our warranty program is designed to protect you against accidental occurrences. Eyce will do its best due diligence to decide if your product was damaged intentionally, products damaged intentionally will not be covered by warranty. Eyce also reserves the right to charge various shipping and handling fees depending on the scenario and the number of claims filed by the same customer. When a customer repeatedly files warranty claims for the same issue, the handling charges may increase. 

 

Questions? Visit Our FAQs and User Guides, or Contact Us!